So, my installation DVD for Acrobat 9 Pro is damaged. No worries right? I can surely download an installed for my LICENSED product at Adobe.com. Right?
WRONG!
I could not find a download link on Adobe.com. So, I contacted Adobe customer service via chat, which went something like this:
***************************************************
ME: “Hi. I need a DMG for Acrobat 9 Pro. I have a licensed product.”
I then provided my Adobe.com login and Serial Number, which is also on my Adobe.com profile.
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “But, I no longer have viable install DVD.”
ADOBE: “We only provide and installer for our current products; in this case, Acrobat 11 Pro. If you need Acrobat Pro, you can upgrade.”
ME: “I don’t need to upgrade. I need to reinstall a product I already paid for.”
ADOBE: ” If you have the media, you can install it. Otherwise, you have to upgrade.”
ME: “That policy is ridiculous. You are forcing me to upgrade.”
ADOBE: ” No we are not. If you have the media, you don’t have to upgrade.”
ME: “I don’t have the media. It is unavailable.”
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “But, you provide downloads for ALL of the updates to these older products (see link).”
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “Your policy assumes I am a thief, using an illegal key. You know I have a legitimate key. Please provide me a download link for the product I own.
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “So, you have no solution for my dilemma?”
ADOBE: ” Yes. You can upgrade to Acrobat 11 Pro.”
ME: “That is not a solution. That is a forced sale for Adobe.”
ADOBE: “No, it isn’t.”
ME: “Yes, it is.”
ADOBE: “It is not our policy to provide downloads of older products.”
***************************************************
I own the following Adobe Licenses:
- Macromedia Studio 8
- Adobe Creative Suite 2 (WIN)
- Adobe CS3 Design Premium x2 (WIN/MAC)
- Adobe CS5 Master Collection (MAC)
Obviously, I am NOT a license cheat.
I have been considering upgrading my CS5 Master Collection to the CS6 Master Collection, primarily for new AE/Premiere features. But, I don’t need the tax write off this year for the upgrade investment.
I just rebuilt my workstation and need to do this install to get me through the New Year. I found a CS5 Master collection installer online elsewhere. But, Acrobat 9 Pro was on a second DVD, so, it was not included in the install.
I need Acrobat Pro to do my invoicing. I can go back and install the Acrobat Pro from my CS3 media, but I should not have to do so. I OWN a license for Acrobat 9 Pro.
Bottom line, Adobe’s greed is adding another step/stress for getting my workflow back online.
So, what to do?
Well, I edit primarily in Final Cut Pro 7 & Final Cut Pro X. The most recent FCPX update really closes the feature gap. I can do MoGraph in Motion or the After Effects CS5, which I own and have installed.
So, my CS6 upgrade is a LUXURY, not a need. If this is Adobe’s approach, then it is a luxury I can do without. For want of a $200 upgrade (Acrobat Pro 11), Adobe just cost itself a $1.049 upgrade after the first of the year.
Furthermore, I was considering a Photoshop CS6 Creative Cloud license for my mobile workstation AND a move from Aperture 3 to Lightroom 4. Now, I’ll make due with Pixelmator on the laptop and stick with Aperture. Two more lost sales.
I don’t need Flash; HTML5 is the future … now. For my needs, there are good alternatives to InDesign, particularly for ePub which, again, is the future … now. And, don’t get me started on Adobe Media Encoder (AME) as a streaming platform, as it is unstable at best. There are scads of better options on the market … right now. Don’t need Dreamweaver, I have Coda. And, if Apple ever releases their rumored Photoshop/Illustrator killer, I am onboard without blinking.
Most importantly, Adobe just made me more of a FCPX/Motion/Compressor loyalist. Total cost of that suite? $500 and the upgrades, so far, are entirely FREE. That may change, but my upgrade cost should still be in line with the initial cost. Adobe had an opportunity to convert me to AE/Premiere. They just lost that opportunity.
All because they won’t let me download Acrobat Pro 9, which I own.
The great irony? Acrobat is the only product I cannot easily/reliably replace. So, if I turn my back on Adobe for production tools, I may have to buy that $200 upgrade anyway.
So, on the Acrobat front, Adobe wins. On everything else, they lose. Everything else is the much larger piece of the pie.
Adobe Does Not Get It
So, my installation DVD for Acrobat 9 Pro is damaged. No worries right? I can surely download an installed for my LICENSED product at Adobe.com. Right?
WRONG!
I could not find a download link on Adobe.com. So, I contacted Adobe customer service via chat, which went something like this:
***************************************************
ME: “Hi. I need a DMG for Acrobat 9 Pro. I have a licensed product.”
I then provided my Adobe.com login and Serial Number, which is also on my Adobe.com profile.
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “But, I no longer have viable install DVD.”
ADOBE: “We only provide and installer for our current products; in this case, Acrobat 11 Pro. If you need Acrobat Pro, you can upgrade.”
ME: “I don’t need to upgrade. I need to reinstall a product I already paid for.”
ADOBE: ” If you have the media, you can install it. Otherwise, you have to upgrade.”
ME: “That policy is ridiculous. You are forcing me to upgrade.”
ADOBE: ” No we are not. If you have the media, you don’t have to upgrade.”
ME: “I don’t have the media. It is unavailable.”
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “But, you provide downloads for ALL of the updates to these older products (see link).”
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “Your policy assumes I am a thief, using an illegal key. You know I have a legitimate key. Please provide me a download link for the product I own.
ADOBE: “It is not our policy to provide downloads of older products.”
ME: “So, you have no solution for my dilemma?”
ADOBE: ” Yes. You can upgrade to Acrobat 11 Pro.”
ME: “That is not a solution. That is a forced sale for Adobe.”
ADOBE: “No, it isn’t.”
ME: “Yes, it is.”
ADOBE: “It is not our policy to provide downloads of older products.”
***************************************************
I own the following Adobe Licenses:
Obviously, I am NOT a license cheat.
I have been considering upgrading my CS5 Master Collection to the CS6 Master Collection, primarily for new AE/Premiere features. But, I don’t need the tax write off this year for the upgrade investment.
I just rebuilt my workstation and need to do this install to get me through the New Year. I found a CS5 Master collection installer online elsewhere. But, Acrobat 9 Pro was on a second DVD, so, it was not included in the install.
I need Acrobat Pro to do my invoicing. I can go back and install the Acrobat Pro from my CS3 media, but I should not have to do so. I OWN a license for Acrobat 9 Pro.
Bottom line, Adobe’s greed is adding another step/stress for getting my workflow back online.
So, what to do?
Well, I edit primarily in Final Cut Pro 7 & Final Cut Pro X. The most recent FCPX update really closes the feature gap. I can do MoGraph in Motion or the After Effects CS5, which I own and have installed.
So, my CS6 upgrade is a LUXURY, not a need. If this is Adobe’s approach, then it is a luxury I can do without. For want of a $200 upgrade (Acrobat Pro 11), Adobe just cost itself a $1.049 upgrade after the first of the year.
Furthermore, I was considering a Photoshop CS6 Creative Cloud license for my mobile workstation AND a move from Aperture 3 to Lightroom 4. Now, I’ll make due with Pixelmator on the laptop and stick with Aperture. Two more lost sales.
I don’t need Flash; HTML5 is the future … now. For my needs, there are good alternatives to InDesign, particularly for ePub which, again, is the future … now. And, don’t get me started on Adobe Media Encoder (AME) as a streaming platform, as it is unstable at best. There are scads of better options on the market … right now. Don’t need Dreamweaver, I have Coda. And, if Apple ever releases their rumored Photoshop/Illustrator killer, I am onboard without blinking.
Most importantly, Adobe just made me more of a FCPX/Motion/Compressor loyalist. Total cost of that suite? $500 and the upgrades, so far, are entirely FREE. That may change, but my upgrade cost should still be in line with the initial cost. Adobe had an opportunity to convert me to AE/Premiere. They just lost that opportunity.
All because they won’t let me download Acrobat Pro 9, which I own.
The great irony? Acrobat is the only product I cannot easily/reliably replace. So, if I turn my back on Adobe for production tools, I may have to buy that $200 upgrade anyway.
So, on the Acrobat front, Adobe wins. On everything else, they lose. Everything else is the much larger piece of the pie.
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